In this quick 5-minute video session, Vinesh Kannan, founder of Omnipointment and a member of the 2017 Future Founders Fellowship, gives an overview of the Experience Model Matrix–what it is, why it’s important, and how its framework will help you delight customers. The Experience Model Matrix is a tremendous exercise to begin with whether you are just getting started with an idea or have been in business for years. Use it to assess your touch points with customers, and perfect their experience with your product or service.
Watch the video here.
Want to learn more about the Future Founders Fellowship of collegiate entrepreneurs? Check it out here.
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